Always keep track of your shipment status
Track and trace with Cargoboard
Cargoboard’s track and trace service makes it easy to follow your shipment. You can check when your goods were collected, where they are currently located and when they are expected to be delivered. You can also view the shipping route taken so far.
You can easily share the tracking information with your consignee, keeping them informed at all times and letting them know exactly when the shipment will arrive.
- Link in the order confirmation
- Check the status in the customer portal
- Personal assistance via live chat or email
To check the status of your shipment, you need the shipment number and the consignee’s postal code.
- in the order confirmation
- on the invoice
- on the label
- at any time in your user account
Track shipments online at any time & check the estimated delivery date
Which status updates are available?
Your shipment passes through several stages during transport. Each stage is represented by a clear status update:
- Shipment registered: Your booking has been completed successfully and the shipment has been prepared for transport.
- Collection in progress: The assigned vehicle has started its route and is on its way to collect your shipment.
- In onward transport: Your shipment has been collected and is now being transported across regions within our groupage freight network.
- Transferred to delivery partner: The shipment has been transferred to the regional delivery partner responsible for the final stage.
- Out for delivery: The shipment is on the final stage of its journey to the destination, and the delivery vehicle is on its way.
- Shipment delivered successfully: Delivery has been completed and the shipment has been handed over to the consignee.
If any problems occur during transport, the relevant status will be clearly highlighted. Track and trace also gives you access to further information and helpful articles answering frequently asked questions about your delivery. For more information about tracking your shipment, please visit our Help Center:
Do you have a question and want to contact us directly?
- Call us on +49 5251 5329 120
- Response within a few minutes
- Save +49 5251 5329 120 and start chatting
- Response within a few seconds
- Email us at service@cargoboard.com
- Response in under an hour
- Open the chat at the bottom right and get started
- Response within a few seconds
Frequently asked questions
Where can I find my shipment number?
You can find your shipment number:
- in the order confirmation
- on the invoice
- on the label
- in your user account
Is there a service that notifies me before collection or delivery?
Yes. You can choose to receive a phone notification shortly before your shipment is collected and delivered. This means that you or your customers will know exactly when to expect the vehicle and can prepare accordingly.
How can I inform my customers about the shipment status?
When you ship with Cargoboard, you can choose whether consignees should receive email updates about the shipment history.
Your order confirmation contains a track and trace link that allows you to check the status of your shipment directly. You can also forward this link to your customers.
I am the consignee. How can I track the shipment?
If you are the consignee expecting a shipment from Cargoboard and would like to track it, please contact the shipper. They can provide you with the shipment number.